Products : Ordering : Payment : Shipping

Products

What are your buckles made of?
Most of our buckles are pewter. We also carry buckles made of Zinc alloy.

Do you custom design buckles?
No

How Can I find out about your new products?
Our website is best source for finding our new designs. We e-mail customers to inform them of new designs and promotions. We can place your e-mail in our customer list upon your request and e-mail you when new products are available.

What can I do if I am not happy with the quality of your product?
Your satisfaction is 100% guaranteed. If you are not happy with our quality you can return the products for your full money back. Please note shipping charges are not refundable.

What can I do if the item received is damaged?
You have 24 hours to notify us if any item was damaged in shipping. We will ask you to return the damage item to us.

Can I cancel my order?

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Ordering

What is the minimum order?
The minimum order quantity is 35 buckles - it can include 20 of design A and 15 of design B, for example.

Can I order less than 35 buckles?
Unfortunately we can not accept any order less than 35.

Can I order 1 item per design?
Yes

How can I place an order?
We recommend registering for a username and password first and submit your order through our website. Orders received by website are processed much quicker. However you can submit your order by fax, e-mail or over the phone.

Is everything available in stock?
We usually have 99% of the items in stock Order will be filled based on what is available in stock. We do not track back ordered items in customer’s orders.

I am a volume buyer, how can I get better discount?
Please e-mail our sales department to introduce your company and amount of purchase you will be buying on a regular monthly basis. Then we will take your request into consideration and offer you a discount accordingly.

Can I buy belts only ?
You can buy only belts from us. The minimum quantity is 4 dozens only.
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Payment

How can I pay for my order?
You can pay by Visa , MasterCard , American Express or wire transfer.

Can I use my Debit card or Discover Card?
No we can not process those cards.

I do not feel comfortable using my credit card online?
You can place you order online and call us to provide your credit card information over the phone.
 

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Shipping

Do you ship to my country?
We ship worldwide

Who pays shipping charges?
Customers pay shipping charges

How long does shipping take?
Ground shipping will take approximately 4-6 business days to US, 1-5 business Days within Canada. Express shipping (1-2 business days) is available to US & Canada.
Air shipping to Europe will take 4-5 business days.

Is ground service guaranteed?
Ground service is never guaranteed but the average delivery time is 4-6 business days.

Is air service to US and Canada guaranteed?
Air service is guaranteed. It will take 1-2 business days depending on your location.

Do I get tracking number with my order?
Yes, a tracking number will be provided once your order is shipped.

Can you ship my order with DHL or Fedex.
No. We work only with UPS Courier only.

Can you ship my order C.O.D?
We do not offer COD serive anymore

How long does shipping take?
We usually ship within 1-2 business days. Ground service to Eastern Canada will usually take 4-5 business days. Ground service to Western part of Canada will take 1-2 business days .Express service to USA and Canada will take 1-2 business days depending on receiver’s address.
Air Service is available to Europe, Australia, Asia and Africa and will take about 4-6 business days.

How much does shipping cost?

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